Meet Pippa!

Pippa may be a familiar face to many as she has been with Refresh NI since day one.

For those who may not be familiar, Pippa is our sales manager. Pippa is very customer oriented and enjoys getting to know Refresh NI’s customer base, helping to provide a more personal and tailored service. Pippa is a big part of the Refresh NI team as she is outgoing, enthusiastic, and has a huge work ethic.

No two days are the same in Pippa’s role.  Pippa completes customer surveys, specifically explaining the service details, the installation process, and what to expect from the service. Pippa has many years of experience in this field and is very knowledgeable about home improvement services. If you have a question, Pippa knows the answer. Moreover, you will find Pippa out and about at events, engaging with customers and explaining the benefits of our services, always with a smile on her face.

Hi Pippa, can you tell us your career path leading you to join Refresh NI?

‘’Throughout my career, I have always worked in a customer-facing role with over 30 years of experience. I have 17 years of sales experience working in retail. I then moved into the plumbing and heating industry, where I now have 11 years of experience and learnt from the ground up. I ended up at Refresh, as I felt like it was time for a change in my career and I also know the boss *laughs*’’

What do you love the most about your role at Refresh NI?

‘’I love how every day is different and I know everyone says that, but no two days are the same because every house is different which provides me with a challenge! I also get to meet lots of new people. But, the icing on the cake is letting people know they are eligible for grants and cashback they previously were not aware of!’’

How would you best describe yourself in three words?

‘’Honest, Trustworthy and Loyal’’

When you are not at work, what do you get up to?

‘’I eat, drink and party… *laughs* I socialize with my friends and family, I have recently taken up cold water swimming which I love. I enjoy watching rugby matches and going for a nice meal with a few G&T’s.’’

What dish are you best known for cooking?

‘’Chilli Con Carne’’

And finally, If you could eat the same thing every day, what would it be?

‘’… Chilli Con Carne *Laughs* My parents thought I was going to have  Chilli at my wedding!’’

That is all for now from Pippa, if you ever see Pippa at any events feel free to come up and have a chat, Pippa is always happy to help. We hope you have been enjoying getting to know our team better and an insight into the quality of the staff we employ, with years of industry experience and professionalism.

See below our previous meet the teams, every month we introduce you to another member. 

Meet The Team Monday, Ryan

Meet The Team Monday, Ryan

Meet The Team Monday, Meet RyanIn this weeks meet the team, we introduce Ryan Rogan. Ryan joined team Refresh in the early months of 2023, Ryan completes a variety of roles as a multi-skilled operative, from installing insulation measures to bathroom repairs, Ryan can...

Meet The Team Monday, Jordan

Meet The Team Monday, Jordan

Meet The Team Monday, JordanJordan joined team Refresh as a plumber six months ago, we felt it was more than time you got to know him ask we ask Jordan a series of questions!  Jordan has been a great addition to the team carrying out a range of tasks with a positive...

Meet The Team Monday, Andrew

Meet The Team Monday, Andrew

Meet The Team Monday, AndrewThis week in our meet the team series we are introducing one of our gas engineers, Andrew Hull. Andrew joined team Refresh NI six months ago, another great addition to our team with his many qualifications and skills. Starting off with a...

Meet The Team Monday, Dom Wright

Meet The Team Monday, Dom Wright

Meet The Team Monday, Meet Dom Wright.This week we introduce another member of our electrical department, Dom Wright. Dom recently joined Refresh NI in February 2023 after recently moving to Northern Ireland from Manchester.Dom has a lot of electrical experience, both...

Meet The Team Monday, Macauley

Meet The Team Monday, Macauley

Today, We Introduce Macauley Toolan.Macauley is one of our gas engineers and completes a lot of work on behalf of Phoenix Natural Gas, as well as working on heating systems. Macauley has been providing top quality services since July 2021 and is a great addition to...

Meet The Team Monday, Olivia

Meet The Team Monday, Olivia

Meet The Team Monday, Welcome OliviaThis week we are introducing yet another member of our team, Olivia Daniel. Olivia is the newest addition to team Refresh NI and has recently joined our office administration team. Olivia has previously worked within gas and...

Meet The Team Monday, Stuart

Meet The Team Monday, Stuart

Meet The Team MondaySay hello to Stuart Leeper.Stuart has been part of team Refresh NI since September 2021, Stuart is a senior gas engineer and one of our boiler installation team leaders.  Moreover, Stuart mentors some of our apprentices, allowing them to learn the...

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