Pippa may be a familiar face to many as she has been with Refresh NI since day one.
For those who may not be familiar, Pippa is our sales manager. Pippa is very customer oriented and enjoys getting to know Refresh NI’s customer base, helping to provide a more personal and tailored service. Pippa is a big part of the Refresh NI team as she is outgoing, enthusiastic, and has a huge work ethic.
No two days are the same in Pippa’s role. Pippa completes customer surveys, specifically explaining the service details, the installation process, and what to expect from the service. Pippa has many years of experience in this field and is very knowledgeable about home improvement services. If you have a question, Pippa knows the answer. Moreover, you will find Pippa out and about at events, engaging with customers and explaining the benefits of our services, always with a smile on her face.
Hi Pippa, can you tell us your career path leading you to join Refresh NI?
‘’Throughout my career, I have always worked in a customer-facing role with over 30 years of experience. I have 17 years of sales experience working in retail. I then moved into the plumbing and heating industry, where I now have 11 years of experience and learnt from the ground up. I ended up at Refresh, as I felt like it was time for a change in my career and I also know the boss *laughs*’’
What do you love the most about your role at Refresh NI?
‘’I love how every day is different and I know everyone says that, but no two days are the same because every house is different which provides me with a challenge! I also get to meet lots of new people. But, the icing on the cake is letting people know they are eligible for grants and cashback they previously were not aware of!’’
How would you best describe yourself in three words?
‘’Honest, Trustworthy and Loyal’’
When you are not at work, what do you get up to?
‘’I eat, drink and party… *laughs* I socialize with my friends and family, I have recently taken up cold water swimming which I love. I enjoy watching rugby matches and going for a nice meal with a few G&T’s.’’
What dish are you best known for cooking?
‘’Chilli Con Carne’’
And finally, If you could eat the same thing every day, what would it be?
‘’… Chilli Con Carne *Laughs* My parents thought I was going to have Chilli at my wedding!’’
That is all for now from Pippa, if you ever see Pippa at any events feel free to come up and have a chat, Pippa is always happy to help. We hope you have been enjoying getting to know our team better and an insight into the quality of the staff we employ, with years of industry experience and professionalism.
See below our previous meet the teams, every month we introduce you to another member.
Say Hello To Lewis!We are back with another Meet The Team Monday, and this week we are introducing another member of our administration team, Lewis Gaw.Lewis has been at Refresh NI coming up to one year, Lewis quickly settled into office life, which was a big change...
Back with another Meet The Team MondaySay Hello to Natalie! Of course, we are bringing in the new year by introducing yet another member of our team! Today, we introduce Natalie, one of our office administrators. Natalie has been part of team Refresh NI for over a...
A Christmas Special Meet The Team Monday!This week we introduce the real faces behind Refresh NI, the three directors. The Refresh NI journey began with Jack, Nicola, and Bill back in 2021, when they saw a gap in the market to open Refresh NI. A one-stop-shop business...
Meet The Team Monday, Introducing Danny!Danny plays a huge role within our ever-growing electrical department at Refresh NI as our Qualified Supervisor. Danny has been part of the team for 8 months now and carries out a range of services such as Electrical Testing, EV...
Say hello to Zara, our Marketing Officer!Zara has been with us at Refresh since May during her placement year as part of her marketing degree at Ulster University. We felt it was about time we introduced the face behind our content creation over the last few months!...
Happy Monday! We are back with another Meet The Team Monday. Today meet, the strange little man... Keep reading to get the reference. This week, we are introducing our Supervisory Gas Engineer, Joel McCartney. Joel has been at Refresh NI since the beginning - Fun...
Meet The Team Monday, Iain Welcome, Iain who has joined Refresh as our Compliance Manager. With many years of industry experience, he brings a wealth of knowledge and a safe pair of hands. Joining Refresh allows Iain to ‘’Have an opportunity to step back and refocus...
Meet Our Electrical Manager, James Munce.Say Hello to James! James is our highly skilled and experienced electrical manager, who has been with us for just under six months. He is well-versed in everything electrical and is very creative with new and innovative ideas....
Be sure to follow us on social media to keep up with other news and updates from Refresh NI.