Testimonials

Here's What Our Customers Have To Say

We are your one-stop shop for a greener home, providing a range of energy-efficient home upgrades.

 

We are proud to be rated 4.9 / 5 on Google by our customers. Read some of our customer reviews below.

 

Recent Google Reviews

Refresh NI

4.8Out of 5 stars

Overall rating out of 223 Google reviews

Leanna Filbey
23 hours ago

Refresh NI were booked to convert my domestic heating from oil to gas, and to put new insulation in the loft and install roof vent tiles. A team of 5 workmen arrived promptly on the appointed day, and carried out the plumbing, and electrical work efficiently on a freezing cold day. Every one of the team were polite and helpful and I would highly recommend them.

I reported a boiler fault at 12.35 on Tuesday 6th. Mark and Wayne were here by 14.30, unfortunately they didn't have the part required but by 13.30 the next day Chris arrived and had my boiler up and running, Refresh NI and their engineers couldn't have been more professional and approachable a big thanks to everyone I was in contact with. Happy new year

Karen Goudie
2 days ago

Three guys worked hard all day, never stopped. They were all pleasant and helpful. Cleaned up afterwards and everything went smoothly

Mick Mc Cabe
2 weeks ago

The Refresh Team have been great from start to finish. Their work was very clean and tidy. Everyone I spoke to either on the phone or at my house was friendly and efficient. A speedy job well done.

Julie Sullivan
2 weeks ago

I've just had an air source heat pump installed and it has been an extremely positive experience. From start to completion, Josh and the team at Refresh NI were friendly, professional and great with all communication. The team that came on to install it were a great bunch of guys who were friendly, respectful and fantastic at what they do, they left my house clean and clutter free everyday and the finish is better than what I thought it would be. I would have no hesitation in recommending Refresh NI.

Clare McDowell
4 weeks ago

I recently had a Worcester Greenstar 3000 Combi boiler installed to replace a 17yr old conventional boiler along with a radiator replacement and I couldn’t be happier. Really fantastic customer service and the most competitive on price. Very communicative and prompt at every stage from survey to installation. Highly recommend if you’re looking for a new boiler. I was recommended by a family member and would 100% agree. The tradesmen arrived on time, answered all my questions, took away the old system and water tanks and left the place spotless. Great service from start to finish.

Linda Gillen
a month ago

What a difference this has made in my home especially one gable end of house which always experienced the high winds . Always noticed this wall was cold but didn't realise my old insulation which was in 25 years had gaps. Now it's fabulous no cold wall and rooms feel warmer. All fellas did a great job hardly taking a tea break to get the job completed. Highly recommend getting an inspection done and refilling cavity wall insulation. Radiators were also finished off with heat retaining foil and a vent put in very discretely at side for ventilation from large stove . Would also say before you get insulation done check if any cracks in walls first as ideally these be filled first . First camera inspection would be great if this was advised before to prep for fellas coming . Otherwise super service !

Boiler service was great and well organised I had to prepay and I discussed at the time about my radiator at the front of the house not working and I was quoted £50 for the boiler service and £35 for the radiator “getting fixed”. Boiler service was fine and radiator was barely looked at. Gas engineer refused to touch the valve as the minute he touched it “it leaked some water” and genuinely couldn’t diagnose anything. “Maybe the valve needed replaced? Maybe the radiator needed replaced? Maybe the current radiator is blocked?!” - £35 for nothing and when I called them they said he had “diagnosed” the problem. Very disappointed with their service and would not recommend

Margaret Blair
4 months ago

We had a new Worcester Greenstar 4000 Boiler and 7 new Radiators installed by Refresh Property Solutions on 4 August 2025. I was very impressed with Refresh NI from start to finish - from delivery of the quotation to final install of the boiler system. The workmanship was excellent and my home was left in a very tidy manner. In addition, I received a very efficient heating system. Thank you for your five star service.

Steven L
2 months ago

We recently had our oil heating system converted to gas by Refresh NI, and I couldn’t recommend them highly enough. From start to finish, Pippa and the team were absolutely fantastic. The whole process was seamless — communication was clear, prompt, and friendly throughout.The installation team did an outstanding job, leaving the house spotless when they finished. Their creativity and problem-solving saved us from having to lift our wooden floors, which we really appreciated.It’s rare to find a company that combines professionalism, great communication, and real care for the customer, but Refresh NI absolutely delivered. A brilliant experience from start to finish!

una
2 months ago

Absolutely amazing service from this company especially Ashlee. Professional, prompt, efficient and all with a lovely sense of humour. James carried out an EICR, arranged easily and quickly by Ashlee. James arrived as arranged and kindly also gave advice outside of the remit of the booking. Just arranged a smoke alarm upgrade which was again handled easily and quickly by Ashlee. No hidden costs, extremely competitive pricing and easy payment method. Highly recommend this brilliant company. Well done to them all

Jill Wilcox
a month ago

Having work done on your home can be very stressful. Refresh NI took the stress out of the whole process. From the office administrators the inspectors and the team at my home. They managed to make the whole process painless.my carpet was covered throughout the house and when the work was completed the carpet was hoovered. I was able to put the furniture back that night. I really appreciated the way the job was carried out. Excellent company To work with.

Trevor Trimble
6 months ago

I recently had a gas boiler installed by Refresh NI, and I couldn’t be happier with the entire experience. From the very first phone call to the final installation, their customer service was absolutely outstanding. Everyone I spoke to was polite, knowledgeable, and genuinely eager to help, which made the whole process smooth and stress-free.The installation itself was done to the highest standard. The team arrived on time, worked efficiently, and left the space spotless when they were finished. They took the time to explain how everything worked, answered all my questions patiently, and made sure I was completely comfortable with the new system before they left.It’s rare to find a company that combines professionalism, expertise, and top-notch customer care so well. I would highly recommend Refresh NI to anyone needing boiler installation or heating services—they truly go above and beyond.Thank you again for such a great job!

Colleen O'Hara
4 months ago

Very thorough, when doing the gas boiler and appliance servicing. Very efficient and explained everything that needed to repaired showing us where the faults where. Others in previous yearly services had said a new boiler would be required soon, but these engineers sent in a fault report to there company and were able to order replacement parts for us, fit them and test them once they completed the repairs, saving us a lot of money compared to the cost of having to replace the boiler. This was very much appreciated.

Other Customer Reviews

“I recently had a home charger installed by Refresh NI. Lewis was knowledgeable, courteous & efficient. The quotation was competitive and there were no hidden surprises. Ryan, the engineer phoned me shortly before he arrived and the installation was done efficiently with no mess. I would have no hesitation in recommending Refresh to anyone.”

Dave B

EV Charger Customer

A friend of mine recommended this great company to me. Their prices are on the website , it shows transparency, the service is outstanding and it’s
easy to contact them. The engineers are polite, arrived on time and very knowledgeable & checked every detail. I received the gas service certificate in email as well with all the details. Highly recommend!

Eniko J

Boiler Service Customer

Had Refresh NI complete our loft insulation. From start to finish I found the company and staff to be professional and efficient, from Joel who completed the site survey to Mark & David who completed the insulation installation. The job was completed in one day with minimal disruption followed by a professional clear up afterwards. No hesitation in recommending.

Cameron M

Insulation Customer

Recently had an air source heat pump installed by RefreshNI , and it was the best managed house project I’ve ever been part of. All central heating system upgrades are very disruptive, but the contractors at Refresh used left my house cleaner than when they had started! Very swift and effective as well. Great firm, great people, and the quality of works has been excellent.

Richard T

Heat Pump Customer

I recently had Refresh install solar & battery storage. I was really impressed by the professional and efficient service they provided. The price quoted was very competitive. Both Niall Ryan works were very diligent and I was impressed by their knowledge and the care they took with their work. I am delighted with the end result. A five star service! Highly recommended.

Lindsey P

Solar Customer

I recently had an urgent request for testing of electrical equipment. I found Refresh to be very quick at responding to this and at very short notice. The work was completed at a very high standard from the office staff, to onsite works Refresh were first class to deal with and I would not hesitate to recommend them. Thank you to all the staff at Refresh. 1st class service.

Joe M

Electrical Customer

“Booked a gas boiler service easily through their office. Competitively priced. The Engineer arrived promptly and carried out the service diligently and professionally. No fuss, no mess. Will definitely use again.”

Patrick McK

Boiler Service Customer

“I used Refresh NI last week for the first time and was very impressed. From booking an appointment, and servicing the boiler to carrying out the work, the level of service and communication was first class, and a fair price. Highly recommended.”

Stephen S

Boiler Service Customer

 “From the first point of contact, RefreshNI was professional, friendly and hardworking. The boiler installation was completed in one day and required no clearing up after them. I would highly recommend this company.”

Rosaleen O'N

Boiler Installation Customer

Find more customer testimonials on our blog

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Testimonial Tuesday, Meet Jill

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